Unable To Display EDQ Launchpad Homepage Application Embedded Inside UCM Data Governance View (Doc ID 2268245.1)

Last updated on MAY 19, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION: Siebel 16.0 with no patchsets
SIEBEL APP O/S: Linux x86

ISSUE STATEMENT:
----------------------------

Siebel UCM application has been configured to display the EDQ Launchpad homepage. However, when navigating to Siebel Client > UCM Screen > Data Governance View, the EDQ Launchpad homepage is not displayed.

a. On IE browser, an message is displayed:

This content cannot be displayed in a frame.

What you can try:

Open this content in a new window

Click on the "Open this content in a new window" link and it is able to launch/display the EDQ Launchpad homepage in a new window.

b. On Chrome browser, no messages are displayed and the embedded applet is blank without any text.

STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Install the EDQ application and configure Siebel to integrate to it following the steps from:

- Step-By-Step Guide To Set Up Siebel Application Data Quality Integration With IIR and EDQ [Document 2094420.2]

2. In the Siebel Client application > Sitemap > Administration – Integration > WI Symbolic URL List > Symbolic URL Administration:

a. Locate the "UCM EDQ Access Applet"

b. Modify the OOB value for URL from "CHANGEME to correct EDQ Server pathname" to the actual EDQ Server pathname e.g.

For example:

UCM EDQ Access Applet: http://localhost:9002/edq

c. No need to specify anything in the hostname field, leave the hostname field blank

d. Save the changes.

e. Close out the Siebel client.

3. Launch Siebel client again > UCM Screen > Data Governance Manager link:

a. On IE browser, an message is displayed:

This content cannot be displayed in a frame.

What you can try:

Open this content in a new window

Click on the "Open this content in a new window" link and it is able to launch/display the EDQ Launchpad homepage in a new window.

b. On Chrome browser, no messages are displayed and the embedded applet is blank without any text.

BEHAVIOR PATTERN:
-------------------------------
The behavior is different depending on the browser used to log into the Siebel Client application:

a. On IE browser, an message is displayed:

This content cannot be displayed in a frame.

What you can try:

Open this content in a new window

Click on the "Open this content in a new window" link and it is able to launch/display the EDQ Launchpad homepage in a new window.

b. On Chrome browser, no messages are displayed and the embedded applet is blank without any text.

EXPECTED BEHAVIOR:
-------------------------------
The expected behaviour is that no matter which browser is used, when the Data Governance page link is clicked, the EDQ Launchpad homepage should be displayed within the Siebel application Data Governance View.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Due to the EDQ Launchpad page not displaying, it is not possible to access the EDQ application directly from the Siebel UCM application as designed/documented.

Changes

 

Cause

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