WSD Error - "Project Not Available" When Opening A Survey

(Doc ID 2269192.1)

Last updated on MAY 23, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14 [IP2014] to 16.10 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Siebel Marketing

When attempting to open a survey, the following error occurs.

ERROR
-----------------------
 "Due to unusually high volume, this project is temporarily unavailable. Please try again later."

"Project Not Available"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a survey
2. Run a Marketing campaign using the survey
3. Open the URL
4. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open surveys

Cause

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