WSD Error - "Project Not Available" When Opening A Survey

(Doc ID 2269192.1)

Last updated on MAY 23, 2017

Applies to:

Siebel Marketing - Version [IP2014] to 16.10 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.


On : [IP2014] version, Siebel Marketing

When attempting to open a survey, the following error occurs.

 "Due to unusually high volume, this project is temporarily unavailable. Please try again later."

"Project Not Available"

The issue can be reproduced at will with the following steps:
1. Create a survey
2. Run a Marketing campaign using the survey
3. Open the URL
4. The error occurs

The issue has the following business impact:
Due to this issue, users cannot open surveys


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