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Error on Creation Of a Modify Order for Promotion and its Component. (Doc ID 2269577.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel Quote and Order Capture - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Order Management

When attempting to perform move order for a promotion,
the following error occurs.

ERROR
-----------------------
Promotion <Promotion Name> does not meet the following rules: Each promotion <Promotion Name> must have at least 1 of product <Product Name>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Create a customizable product as below

Root
|_Child1 (1,1,1)

2) Create a Promotion Mur_Test3 and add the above created product

Mur_Test3
Root (1,1,1)

3) Create 2 new AccountS Test_Mur_Cus1 and Test_Mur_Cus2 of type Business

4) Create a Quote and in the line items select the promotion "Mur_Test3"

The line item looks as below

1.0 Mur_Test3
2.0 Root
2.1 Child1

5) Create Order from the Quote

6)Complete the line items of the order and hit auto asset for the promotion and root product line items

7) Go the account summary of the account Test_Mur_Cus1 , select the Promotion Asset and hit Modify

8) Change the account name at the Quote header as Test_Mur_Cus2

9) Change the Owner Account, Service Account and Billing Account for the line items to Test_Mur_Cus1

10) You can see that the action codes have updated.

11) Click the Verify button


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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