Error on Creation Of a Modify Order for Promotion and its Component. (Doc ID 2269577.1)

Last updated on MAY 24, 2017

Applies to:

Siebel Quote and Order Capture - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Order Management

When attempting to perform move order for a promotion,
the following error occurs.

ERROR
-----------------------
“Promotion 'MTN Business Broadband - 12 Months' does not meet the following rules: Each promotion 'MTN Business Broadband - 12 Months' must have at least 1 of product 'Business Broadband Service”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Create a customizable product as below

Root
|_Child1 (1,1,1)

2) Create a Promotion Mur_Test3 and add the above created product

Mur_Test3
Root (1,1,1)

3) Create 2 new AccountS Test_Mur_Cus1 and Test_Mur_Cus2 of type Business

4) Create a Quote and in the line items select the promotion "Mur_Test3"

The line item looks as below

1.0 Mur_Test3
2.0 Root
2.1 Child1

5) Create Order from the Quote

6)Complete the line items of the order and hit auto asset for the promotion and root product line items

7) Go the account summary of the account Test_Mur_Cus1 , select the Promotion Asset and hit Modify

8) Change the account name at the Quote header as Test_Mur_Cus2

9) Change the Owner Account, Service Account and Billing Account for the line items to Test_Mur_Cus1

10) You can see that the action codes have updated.

11) Click the Verify button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot perform move order

Cause

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