Special Character In Siebel Symbolic URL Not Handled (Doc ID 2270598.1)

Last updated on MAY 26, 2017

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

We have issue with Symbolic URL. If parameter value contains any special character then it is not working.
We are using French application so, sometimes parameter value contains french character and in that case URL not working.

For example:

Working case:

For the enterprise - INVESTISSEMENT & CONSEIL
URL: http://niveau/ETA/siren/335601753/id_eta/04854276/id_client/04854275/id_compte/98422044/entreprise/INVESTISSEMENT%20&%20CONSEIL/siret/33560175312341/id_vendeur/JZTF4855/datecreacde/23-01-2017/num_commande/1-292756717/num_devis/1-292950062/code_apporteur/24398/date_arrivee/23-01-2017/civilite/M%20/email/rasu@email.com/nom/Rasu/mobile/0942758964/telephone/0942758964/client_adresse_ville/ECUELLES/client_adresse_code_postal/77250/adresse_install1/1%20RUE%20DU%20CHATEAU%20D%20EAU/adresse_install2/77250%20ECUELLES/conseiller/Correspondant%20Anonyme019580/prenom/Mani/statut_commande/Livraison%20en%20cours/

Not Working case:

for enterprise:BUREAU D'ETUDEs JURIDIQUES PEYRE
URL: http://niveau/ETA/siren/413581026/id_eta/13546146/id_client/13546146/id_compte/98024550/entreprise/BUREAU%20D

We can see above it eliminates characters after D' from the enterprise name.

Please let us know for the possible solution to handle this issue

Cause

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