Eligibility Display Mode Set at the Workflow Level Does Not Work (Doc ID 2270771.1)

Last updated on JULY 24, 2017

Applies to:

Siebel eConfigurator - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Eligibility Display Mode should work when set in the Workflows.

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create a Child Product 'Child"
  2. Check E&C and Inclusive Eligibility flag for Child.
  3. There is no rule written. So Child is always ineligible.
  4. Create a Customizable Product "Root"
  5. Root has only one child Product "Child"
  6. Release Child and Root Products
  7. Create a Quote
  8. Add Root as a line item
  9. Click Customize
  10. Add Child in Configurator
    1. If EligibilityDisplayMode=1 is set in cfg, then Child is shown in RED correctly.
    2. If EligibilityDisplayMode=2 is set in cfg, then Child is not visible which is correct behavior.
  11. Workflow Changes:
  12.   Set the "Display Mode" Property for the following Workflows to 2:
    1.  Product Eligibility & Compatibility - Default
    2.  Check Eligibility & Compatibility - Default
    3.  Configurator Eligibility Compatibility Workflow
    4.  “Configurator Eligibility Compatibility Workflow” for the Step “ E&C Workflow”
  13. Publish and activate the workflows
  14. Repeat steps 9 & 10 above
  15. Now the Child is always available
  16. Set EligibilityDisplayMode = 1 or 2 in cfg, the observed behavior is always the same i.e. it behaves as if it is set to 0.



Cause

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