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Alarm Popup Sound is Not Triggering (Doc ID 2271234.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Alarm Popup Sound is Not Triggering

EXPECTED BEHAVIOR
-----------------------
Alarm Popup Sound should get triggered

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create an Alarm.
2. Specify Start Time and End Time.
3. Check the Alarm Checkbox.
4. Set Alarm Lead Time for 15 mins.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot hear alarm sound.

 

Cause

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