Symbolic URL is not working in OUI 8.1.1.10

(Doc ID 2271469.1)

Last updated on JANUARY 28, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

BEHAVIOR
-------------------
Not able to load Symbolic URL's in Chrome.
This documentation is in reference only to version SIA 8.1.1.10 OpenUI on Windows 2008 R2 and SQL Server 2008 w/Applied Patch 19905382

Browser: IE8 for HI and Google Chrome for Open UI

CONTEXT: How To: Create an Embedded Application Inside an Applet/View via Symbolic URL? (Doc ID 1497321.1)

REPLICATING STEPS
----------------------------

(1) Create a calculated field with the following values on "Account" business component:

(8) Clear the browser cache and restart Siebel application before testing the new Symbolic URL.

(9) Navigate to "Account List View" to see the new Symbolic URL in the view.
     NOTE: As it was tested on dedicated client, in the .CFG file "SymbolicURLSuffix" was commented. This is recommended when testing with the dedicated web client & sample database.

RESULTS:

#1. Testing with HI Client > everything works as expected.

#2. Testing with Open UI Client > nothing is displayed in the Symbolic URL section.

Changes

 Applied Patch 19905382.

Cause

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