Issue While Doing A Drill Down (Doc ID 2271518.1)

Last updated on MAY 30, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, System Admin

When attempting to drill down on Service Request List Applet
the following error occurs.

ERROR
-----------------------
An error has occurred finding your prior place in the system. The record no longer exists or is not available to the view. Please try a new query.(SBL-DAT-00223)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Give access to the user to views 'All service requests view' and 'My service requests view'.
2. Drill down on the service request list applet on home page.

Cause

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