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Issue While Doing A Drill Down (Doc ID 2271518.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.


On : 15.4 [IP2015] version, System Admin

When attempting to drill down on Service Request List Applet
the following error occurs.

An error has occurred finding your prior place in the system. The record no longer exists or is not available to the view. Please try a new query.(SBL-DAT-00223)

The issue can be reproduced at will with the following steps:
1. Give access to the user to views 'All service requests view' and 'My service requests view'.
2. Drill down on the service request list applet on home page.


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