Siebel RCR WF Batch Manager Getting Invoked Multiple Times For 1 Record
(Doc ID 2271978.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.10 [23021] version, Siebel Workflow
ACTUAL BEHAVIOR
---------------
Siebel RCR WF batch Manager getting invoked multiple times for 1 record
We are facing an issue where in an RCR based on workflow process batch manager with a wf based on Service Request BC is being called multiple times for same record.
.
The serachspec runs on primary BC of the BO and even if the bc has a join which results in a cartesian join, only 1 record should get picked due to the vanilla behavior of Joins in a siebel business component.
please suggest.
EXPECTED BEHAVIOR
-----------------------
Ideally WF shpould get invoked only once for 1 record
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create workflow
2.use same workflow in WFPBM
3. put search spec parameter
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can see duplicate proccess
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |