IP2016: Blank Query Getting Fired In List Applet (Doc ID 2272705.1)

Last updated on JUNE 01, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] to 16.10 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Blank query getting fired in List Applet on list applet in IP16. When user navigates to any screen (for ex Order/Case/Incident/SR) and perform a query using Alt+Q or Query button, provide the SR/Case/Incident numbers and tab off the field to some other field and hit "Enter" in the keyboard, it doesn't take the search criteria into consideration and does a blank query, hence fetching all the records.

NOTE: On second trial, performing the same SR/Case/Incident numbers and tab off the field to some other field in the list applet, it takes the search criteria correctly. The results are properly returned. 


EXPECTED BEHAVIOR
-----------------------
Querying the first time should consider the criteria.

STEPS
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The issue can be reproduced at will with the following steps:
1. Copy a Case number from the Cases screen;
2. Navigate to some other screen and then click on the Cases screen again;
3. Query for the case number by pressing Alt+Q or the Query button > Paste the case number in the Case Number field;
4. Tab to some other field (do not click in another field);
5. Press Enter to search for the record;
6. It fetches all records instead of the record that was queried for.

Cause

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