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Siebel OpenUI - Accessibility - Arrow Keys Only Work Intermittently In Dropdown (Doc ID 2273059.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Client Functionality:

'JAWS: Fails to add new particpants

Arrow keys only work intermittently to move the focus down to User ID

User should be able to highlight the USER ID using down arrow

The issue can be reproduced at will with the following steps:
1. Open the Assigned To MVG F2 shortcut
2. Shift + Tab backwards until the focus is in the Search Criteria Box
3. Press F2 to open the Search criteria dropdown
4. Use the arrow keys to highlight User ID
Failure: arrow keys only work intermittently to move the focus down to User ID.

The issue has the following business impact:
Due to this issue, users cannot .


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