Siebel OpenUI - Accessibility - Arrow Keys Only Work Intermittently In Dropdown (Doc ID 2273059.1)

Last updated on JUNE 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Client Functionality:

'JAWS: Fails to add new particpants

ACTUAL BEHAVIOR
---------------
Arrow keys only work intermittently to move the focus down to User ID

EXPECTED BEHAVIOR
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User should be able to highlight the USER ID using down arrow

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the Assigned To MVG F2 shortcut
2. Shift + Tab backwards until the focus is in the Search Criteria Box
3. Press F2 to open the Search criteria dropdown
4. Use the arrow keys to highlight User ID
Failure: arrow keys only work intermittently to move the focus down to User ID.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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