Tree Applet "Cfg Structure Explorer - General" Crashing With Large Product Structures (Doc ID 2273918.1)

Last updated on JUNE 05, 2017

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.12 [IP2015] version, Order Management

Open UI

ACTUAL BEHAVIOR  
---------------
Tree Applet "Cfg Structure Explorer - General" is crashing with large product structures  


EXPECTED BEHAVIOR
-----------------------
This should work in Open UI, as it currently works in High Interactivity.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Administration Product  > Product Definitions
2. Drill down on a  Customizable Product having a large Product structure (e.g., one of the Products has 30 attributes, 4 linked items, 209 relationships and 1356 constraints).
3. Navigate to the Workspace.

Result:   After we close the message box,  we are not able to navigate through the product structure.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
We are on the upgrade process to IP15.  The objective is to move all users to Open UI; thus, this functionality is critical in the Open UI application, as it works with High Interactivity.

Cause

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