Scroll Records with Ctrl + Arrow Keys Updates Record with Previous Record Values

(Doc ID 2274380.1)

Last updated on JUNE 22, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 15.9 [IP2015] [Release V15]
Siebel CRM - Version 16.0 [IP2016] to 16.0 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

EXPECTED BEHAVIOR
==================
When Contact record is scrolled with Ctrl + Up/Down arrow, updates record

ACTUAL BEHAVIOR
================
When the up down operation is continued for few minutes, suddenly record is updated.

REPRO_STEPS
===========
1) Start Siebel Server
2) Start a web browser. It can be Chrome, IE11 or Firefox.
** Make sure the browser is started on the different machine from Siebel Server/Web Server.
3) Login to callcenter (Open UI).
4) Navigate to Contact Screen > Contact List View.
5) Make sure there are several existing records, and each has unique value on Alias field (corresponds to S_CONTACT.ALIAS_NAME column).
6) Click one of records on Alias field.
7) Hold Ctrl key and hit upper arrow / lower arrow key quickly and randomly.
8) Keep this operation for at least 4 to 5 minutes. (some time it took little more than one minute to reproduce.)

Cause

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