Unable To Connect To SMTP Server on Gmail. (Doc ID 2274449.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

SMTP profile has been configured to send emails with F9 functionality from a GMAIL account but it shows the connection error with port 465.

"Telnet a smtp.gmail.com 465" or "Telnet pop.gmail. Com 465 "works correctly. The firewall is disabled and there is no rule blocking the port. Antivirus has also been disabled.

ERROR
-----------------------
EMR_Log GenericError 1 000007f2592b2c08:0 2017-05-31 11:17:04 End of stream encountered before finding CRLF

EMR_Log GenericError 1 000007f2592b2c08:0 2017-05-31 11:17:04 Unable to connect to SMTP server smtp.gmail.com on port 465

Cause

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