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Unable to Connect to SMTP Server (such as Gmail) Using Secure Protocol SSL (Doc ID 2274449.1)

Last updated on AUGUST 20, 2020

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Email profile has been configured to send outbound emails with F9 functionality from a GMAIL account but it shows the below errors:

Case 1

When using the below profile parameters:

Enable SSL for SMTP = TRUE
Enable TLS for SMTP = FALSE
SMTP Server Port = 465

ERROR

The error means that the system is not establishing a TLS encrypted connection before trying to authenticate and send mail.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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