SBL-IAI-00433: CIF Transaction Mgr PostProcess Failed to find Integration Object instance (Doc ID 2275013.1)

Last updated on JUNE 08, 2017

Applies to:

Siebel Universal Customer Master - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Universal Customer Master

When attempting to custom build an instance of IO SwiPersonIO and pass it as input to UCM Transaction Manager,
the following error occurs.

ERROR
-----------------------
GenericLog GenericDetail 4 00027ff158ed7541:0 2017-06-02 05:55:28 Fail to get object row id for Key Gen:
EAITransaction EAITransactionWarning 2 00027ff158ed7541:0 2017-06-02 05:55:28 CIF Transaction Mgr PostProcess Failed to find Integration Object instance


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Execute custom workflow TLH Person Review Queue Process Handling Process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the call to method 'SOAPExecute' on business service 'UCM Transaction Manager' using a custom-built IO instance.

Cause

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