BatchSync Does Not Retry When an Old DB is Detected on Handheld (Doc ID 2275139.1)

Last updated on JUNE 08, 2017

Applies to:

Siebel Consumer Goods Sales Handheld DSS - Version 15.12 [IP2015] to 15.18 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

HH version 15.12.

Navigate to Administration - Mobile
Set Batch Download Stagger 5 mins
Batch Initial Download - UTC time ( based on when you start)
Batch Poll Frequency 1
Perform a Full Sync first
Do not run the batch sync
Perform a second Sync ( Upload now, Download later)
It signs off with Initialization Complete
Now run Batch Sync.
HH is already signed off but says Sleeping. -- No use.

Cause

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