Template Missing For Logout Screen In Siebel EDealer Application (Doc ID 2275667.1)

Last updated on JUNE 11, 2017

Applies to:

Siebel CRM - Version 16.3 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.3 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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When a user logs out of the edealer application the logout screen does not have a template attached

EXPECTED BEHAVIOR
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When a user logs out of the edealer application ,then logout screen should have a template attached

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to edealer application
2. Logout from the application
3. Check logout template is attached or not

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to see the application with logout template once the user is logged out of the application

Cause

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