MS SQL Server 2014 High CPU Utilization
(Doc ID 2276037.1)
Last updated on NOVEMBER 14, 2019
Applies to:
Siebel CRM - Version 8.1.1.14.18 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.14.18 [IP2014] version, System Admin
ACTUAL BEHAVIOR
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Microsoft SQ Server 2014 Siebel database has high CPU utilization and is not able to be accessed.
EXPECTED BEHAVIOR
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Microsoft SQL Server 2014 Siebel database has moderate CPU utilization and is accessible.
STEPS
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The issue can be reproduced at will with the following steps:
1. 600 end users login to Siebel
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Siebel due to not being able to login and start a new Siebel session.
Changes
The high database CPU utilization is due to SQL Server 2014 compatibility mode being set to SQL Server 2014.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |