Siebel Open UI: Some Toolbar Icons (Settings, PDQ) Become Not Visible on Phone in Portrait Mode
(Doc ID 2276380.1)
Last updated on FEBRUARY 07, 2019
Applies to:
Siebel Mobile Applications - Version 16.12 [IP2016] and laterSiebel CRM - Version 16.12 [IP2016] and later
Information in this document applies to any platform.
Symptoms
Siebel Mobile Specific - on version: 16.0 [IP2016]
ACTUAL BEHAVIOR
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Siebel Mobile – Definitions Button Not Visible
After upgrading to Patch Set 16.12, Definitions and PDQ buttons have disappeared in Siebel Mobile Application.
EXPECTED BEHAVIOR
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Those buttons should be visible.
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Mobile Application
2. Apply PS 16.12
3. Check UI for buttons presence.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use PDQs / other features provided by the respective buttons.
Changes
Patch Set 16.12 was applied on existing environment
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |