When Editing An Email In Send Communication Applet or Comm Outbound Item Form Applet (New) Using HTML Format Sporadically The Text Typed Is Lost (Doc ID 2276417.1)

Last updated on JUNE 13, 2017

Applies to:

Siebel CRM - Version 8.2.2.14 [IP2014] to 15.18 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Comms Server & Email Response

Sporadically when users execute F9 operation and Send Communication Applet popup, the text the user enter manually is lost when the user send the email or save the record.

The text type by the user replacing the template text should not be lost or disappear.

The issue can NOT be reproduced at will but when it happens the steps are
1. User login to Siebel and navigate to Service Request screen
2. User click F9 and select a Joined Generic Recipient and Send Communication Applet pop up
3. User select an Email Template
4. User change some of the text in the email body
5. Once the user step out of the email body field and record is save the text typed on step 4) disappears.


Changes

 

Cause

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