Tabbing through Radio Button Selects First Available Value (Doc ID 2277279.1)

Last updated on JULY 25, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
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When user use tabs to traverse controls in Form Applet UI, for Radio Button it highlights the first available option. After tab off from the control, for the selected Radio Button, the first option for the control is getting selected.

EXPECTED BEHAVIOR
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Until user explicitly use arrow key or select using mouse click / space key etc, the radio button option should not be selected.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure a Radio button i.e. for applet "FS Field Engineer Activities Form Applet w/ Toggle" change the "Html Type" property for Control "RateList" to "RadioButton". compile the changes.
2. Open web client and navigate to "Activities List View" --> Drilldown on Activity Type which navigated to "Activity Attachment View" --> navigate to "FS Activity Invoice View"
3. Create new activity and use tabe to go through the Radio Button control. Notice that after tab off from the Radio Control "Rate List", first option is automatically selected.

BUSINESS IMPACT
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The issue has the following business impact: Incorrect data is getting collected even if user has not provided the inputs.

Cause

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