My Oracle Support Banner

Clarification On The SessKeepAlive Parameter From REST API Versus EAIObjMgr Component SessKeepAlive (Doc ID 2277289.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 16.1 [IP2016] and later
Information in this document applies to any platform.


Product Version: 16.1 [IP2016] version, Siebel EAI

Need explanation on how to set up session timeouts with REST API.

There is a parameter SessKeepAlive that appears in two places:

1. file SessKeepAlive

2. EAI Object Manager component > hidden parameter SessKeepAlive


The following was observed during testing:

a. The value in the file is null by default (even though the documentation states the following: "the Siebel REST Proxy Object Manager reads the values set on the Siebel Server and writes it to the file.")

b. The EAI Object Manager sessions timeout out after 10 minutes.

The value for the SessKeepAlive hidden parameter on the EAI Object Manager is 600 (even though Doc ID 1901988.1 states it is 7200).

Please clarify the following:

A. Why is there a discrepancy in documentation and values around this SessKeepAlive parameter?

B. Please provide suggestions on how to enable EAI OM tasks for REST request to time out after 30 minutes? Does the SessKeepAlive parameter on the EAI Object Manager need to be updated? Or, just the SessKeepAlive parameter in the Or, both needs to be updated and why?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.