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Email Marketing Email Template Contents Ignored if Exactly 128 Characters Used (Doc ID 2277493.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel Marketing - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.16 [IP2014] version, Siebel Marketing

ISSUE STATEMENT

Email Template Contents Ignored if Exactly 128 Characters Used

STEPS

Offers
Treatment Templates
All Treatment Templates across Organizations
New File
Select a blank template

Offers
All Offers
New
Enter name
Navigate to Treatments - create new
Enter name fo the treatment
Channel E-post
Drilldown Treatment name
Enter Subject Text -
Edit Email - create new record
Select Template name creatd earlier
Under Template contents - enter 128 chars exactly
Save Template
Menu - Select Test Email
Select Seed List and Versions to Send (Text only)
Click Send

Go and check the Mime file created which has only the Subject and the 128 chars copied as content not there

Now remove 1 character from the Template content (127 chars now) and resend the same email and open mime file now the Email body contents displayed here.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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