Siebel Configurator Raises E&C Signal in Mode 'Order' (Doc ID 2277926.1)

Last updated on JUNE 18, 2017

Applies to:

Siebel eCommunications - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.13 [IP2015] version, Order Management

When attempting to perform Edit Promotion,
the following error occurs.

ERROR
-----------------------
Field: 'Asset Integration Id' does not exist in integration object 'SIS OM Asset' component 'Line Item' when variable map 'Cfg Eligibility Variable Map - Row Set' attempted to retrieve a value.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Create the child products ‘Homepage’ and ‘Rufnummer’.
2) Create the Service Bundle products ‘Homepages’ and ‘Rufnummern_WA’.
3) Add the child product ‘Homepage’ as a component of the Service Bundle product ‘Homepages’.
4) Add the child product ‘Rufnummer’ as a component of the Service Bundle product ‘Rufnummern_WA’.
5) Create the Bundled Promotion ‘BP1’.
6) Add the Service Bundle products ‘Homepages’ (Min/Max/Default as 0/999/0) and ‘Rufnummern_WA’ (Min/Max/Default as 1/1/1) for the Bundled Promotion ‘BP1’.
7) Create a Sales Order with adding ‘BP1’.
8) Select the line item of ‘BP1’ and choose ‘Edit Promotion’ from Line Items list menu.
9) In the Edit Promotion view add the optional Service Bundle ‘Homepages’.
10) In the Edit Promotion view click on ‘Customize’ button on the existing record of the mandatory Service Bundle ‘Rufnummern_WA’.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot perform Edit Promotion.

Cause

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