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Siebel Remote: Siebel.exe or Siebsync.exe Crash while Synchronizing if more than 909 PDF files exist in LOCAL\FILES (Doc ID 2278101.1)

Last updated on MARCH 13, 2018

Applies to:

Siebel Life Sciences CRM - Version [IP2014] and later
Information in this document applies to any platform.


Siebel Remote / Replication / Anywhere - on version: [IP2014]

Mobile client crashes while synchronizing - recently several remote clients whose application crashes while synchronizing.
The crash occurs at the last step (applying database changes).

Once the users experience a crash while synchronizing, any subsequent synchronization will also crash.
A full database extract solves the issue, but if problem will occur again in future, the workaround of forcing a full database extract/initialization to users too often would not be acceptable.

(Siebel Client - Siebel.exe or Siebsync.exe crashes reported at OS level)

There were no crash*.txt files generated in BIN folder for these crash cases or other relevant details written in Siebel logs.

Details collected for those crash events from Windows - Event Log > Application - would look similar to this.

Crash details from Event Log (
Faulting application name: siebsync.exe, version:, time stamp:
Faulting module name: sslcshar.dll, version:, time stamp: 0x5671db67
Exception code: 0xc0000005
Fault offset: 0x00060fd7
Faulting process id: 0xc68
Faulting application start time: 0x01d2a947b15c8d53
Faulting application path: C:\Siebel\\Client\BIN\siebsync.exe
Faulting module path: C:\Siebel\\Client\BIN\sslcshar.dll

And similar Crash details from Event Log (16.12):
Faulting application name: siebsync.exe, version:, time stamp:
Faulting module name: orageneric12.dll, version:, time stamp:
Exception code: 0xc0000005
Fault offset: 0x00bfed77
Faulting process id: 0xa88
Faulting application start time: 0x01d2ca5b0374d584
Faulting application path: C:\Siebel\Client\BIN\siebsync.exe
Faulting module path:



The issue has the following business impact:
Due to this issue, affected Remote users cannot continue their work unless their database is re-extracted and re-initialized on Local.


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