SSSE: Outlook Add-on Shows As Inactive In Outlook Add-on List
(Doc ID 2279161.1)
Last updated on FEBRUARY 03, 2019
Applies to:Siebel Server Sync - Microsoft Exchange Server - Version 15.0 [IP2015] to 16.0 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.
Customer noticed that after installing the SSSE Outlook Add-In, that Outlook doesn't recognize the Add-on and it shows as "Inactive". When the customer tries to manually enable the Add-on a error is being generated listing:
"There are no add-in property pages to display"
The issue can be reproduced by the following steps:
1. Install the 8.1.1SIA Outlook Add-in.
2. Install IP15 or IP16 Outlook Add-in (With workaround mentioned in Document:2071284.1).
b. Open Outlook > File > Options > Add-Ins review that Siebel Outlook Add-in is disabled.
3. Click to manually enable the Siebel Outlook Add-in
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