Previous Query Results Remain upon Selection of a Blank PDQ (Doc ID 2279207.1)

Last updated on JUNE 21, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] to 16.11 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

Results in list applet are not cleared and previous results remains on selection of a BlankQuery PDQ

In Service Requests

  1. Created one Service Request
  2. The PDQ "All SRs" brings one record
  3. The PDQ "All Problems" brings 0 record
  4. Select PDQ "All SRs"
  5. 1 record is returned
  6. Select Applet Menu -> Record Count
  7. Click OK
  8. Select PDQ "All Problems"
  9. Still you see one record in the result set (there should be 0 record)

Cause

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