Siebel IP16: JS File Naming Conventions Issue (Doc ID 2280349.1)

Last updated on JUNE 26, 2017

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] to 16.13 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
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Siebel IP16 Upgrade: JS File Naming conventions Issue



Customer has upgraded the application from 8.1.1.10 to IP16. They are rendering applet using some dependency JS whose name is like jquery.jscrollpane.min.

It was working fine in 8.1.1.10 version but after upgrade to IP16, the applet is not loaded. The following error is present in the browser console:

Error in downloading file scripterror:siebel/custom/chevron/scripts/jquery,crollpane.min

After some R&D, customer figured out the issue is due to file name.
Exact file name is : jquery.jscrollpane.min
But system is trying to download jquery,crollpane.min


Due to this issue, users cannot load the correct applet

Cause

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