My Oracle Support Banner

Siebel IP16: JS File Naming Conventions Issue (Doc ID 2280349.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] to 16.13 [IP2016] [Release V16]
Information in this document applies to any platform.


On : 16.0 [IP2016] version, Configuration - General

Siebel IP16 Upgrade: JS File Naming conventions Issue

Customer has upgraded the application from to IP16. They are rendering applet using some dependency JS whose name is like jquery.jscrollpane.min.

It was working fine in version but after upgrade to IP16, the applet is not loaded. The following error is present in the browser console:

Error in downloading file scripterror:siebel/custom/chevron/scripts/jquery,crollpane.min

After some R&D, customer figured out the issue is due to file name.
Exact file name is : jquery.jscrollpane.min
But system is trying to download jquery,crollpane.min

Due to this issue, users cannot load the correct applet


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.