Siebel IP16: JS File Naming Conventions Issue
(Doc ID 2280349.1)
Last updated on FEBRUARY 03, 2019
Applies to:Siebel Financial Services CRM - Version 16.0 [IP2016] to 16.13 [IP2016] [Release V16]
Information in this document applies to any platform.
On : 16.0 [IP2016] version, Configuration - General
Siebel IP16 Upgrade: JS File Naming conventions Issue
Customer has upgraded the application from 126.96.36.199 to IP16. They are rendering applet using some dependency JS whose name is like jquery.jscrollpane.min.
It was working fine in 188.8.131.52 version but after upgrade to IP16, the applet is not loaded. The following error is present in the browser console:
Error in downloading file scripterror:siebel/custom/chevron/scripts/jquery,crollpane.min
After some R&D, customer figured out the issue is due to file name.
Exact file name is : jquery.jscrollpane.min
But system is trying to download jquery,crollpane.min
Due to this issue, users cannot load the correct applet
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