F9 Functionality Integrated with Outlook in OPEN UI (Doc ID 2280354.1)

Last updated on JUNE 26, 2017

Applies to:

Siebel Call Center - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.13 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------

Customer has integrated  F9 functionality with Outlook in Open UI. When pressing F9 the following error occurs: SBL-EML-00018: [Microsoft Outlook] אינו נתמך לשם שליחת דוא"ל מדפדפן זה. לקבלת מידע נוסף, פנה למנהל המערכת.


EXPECTED BEHAVIOR
-----------------------
In Open UI F9 functionality integrated with Outlook should not generate any errors. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. configure F9 functionality to work  with Outlook in Open UI
2. Press F9
3. Notice the error: SBL-EML-00018

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use F9 functionality integrated with Outlook

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms