My Oracle Support Banner

Siebel CTI Hoteling for OpenUI Mode (Doc ID 2280499.1)

Last updated on JANUARY 08, 2019

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Purpose

 Describe the different solutions to provide Siebel CTI Hoteling feature over OpenUI mode.

Scope

For customer using Siebel OpenUI mode and Siebel CTI Hoteling feature as described in Bookshelf> Siebel CTI Administration Guide > Configuring Advanced Communications Features > Configuring Telesets for Hoteling.

Customer should review the latest Bookshelf for your Siebel version to verify how to implement Siebel CTI Hoteling, the indent of this document is only to describe the different options available for each Siebel OpenUI version.

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Scope
Details
 CTI Hoteling using DISA (Desktop Integration Siebel Agent)
 Supported versions:
 Pros
 Cons
 CTI Hoteling using Hoteling Java Applet  
 Supported versions:
 Pros
 Cons
 CTI Hoteling using AutoLoadDriver =False  
 Supported versions:
 Pros
 Cons
 CTI Hoteling Support for Multi-user Environment (Citrix/RemoteDesktop)
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.