CTI Hoteling Not Working Properly After DISA 2.17.4
(Doc ID 2280764.1)
Last updated on FEBRUARY 04, 2019
Applies to:Siebel CTI - Version 220.127.116.11.14 [IP2014] and later
Information in this document applies to any platform.
On : 18.104.22.168.14 [IP2014] version using DISA 2.17.4
When attempting to login to CTI Toolbar the following error occurs. "Communication: User 'SADMIN' has no teleset extension.(SBL-CSR-00314)"
The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Open the Communications Panel
3. The Siebel CTI Toolbar button do not get enabled
4. The error message above is observed.
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