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CTI Hoteling Not Working Properly After DISA 2.17.4 (Doc ID 2280764.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CTI - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version using DISA 2.17.4

When attempting to login to CTI Toolbar the following error occurs. "Communication: User 'SADMIN' has no teleset extension.(SBL-CSR-00314)"

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Open the Communications Panel 
3. The Siebel CTI Toolbar button do not get enabled
4. The error message above is observed.


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