CTI Hoteling Not Working Properly After DISA 2.17.4

(Doc ID 2280764.1)

Last updated on JULY 06, 2017

Applies to:

Siebel CTI - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.14 [IP2014] version using DISA 2.17.4

When attempting to login to CTI Toolbar the following error occurs. "Communication: User 'SADMIN' has no teleset extension.(SBL-CSR-00314)"

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Open the Communications Panel
3. The Siebel CTI Toolbar button do not get enabled
4. The error message above is observed.

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms