Proposal job stays in GENERATING status (Doc ID 2281114.1)

Last updated on JULY 06, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

When the siebel server run in Background Mode,  submitting proposal the job stays in Generating status and never change. Microsoft Word process is been invoked but not processing the request to complete the job. Microsoft Word process dump showing like below :
406f990 5c38dc86 406d1388 00000000 00000004 KERNELBASE!RaiseException+0x48
WARNING: Stack unwind information not available. Following frames may be wrong.
0406f9e0 5bd6afac 5b78c488 ffffffff 5b58ee02 MSO!Ordinal876+0x368
0406fa38 5b58ecb2 0406fa70 5b4c2af1 07e57710 MSO!Ordinal2554+0x1a9052
0406fa40 5b4c2af1 07e57710 07df496c 5b4c2937 MSO!Ordinal5377+0x1e5
0406fa70 5b58ec32 0406fa88 0406fb88 024b6564 MSO!Ordinal7139+0x145
0406fb10 5b501d7d 00eae268 024b6564 00000000 MSO!Ordinal5377+0x165
0406fb48 5b501d53 0406fb88 024c0e20 0406fb6c MSO!Ordinal8877+0x1c99
0406fb58 5b501d11 00000000 00000000 00000002 MSO!Ordinal8877+0x1c6f
0406fb6c 5b4c3888 00000001 0d82d7af 5b4be421 MSO!Ordinal8877+0x1c2d
0406fbfc 75a97c04 014c0de0 75a97be0 5823575a MSO!Ordinal9177+0x1c4
0406fc10 77bfad2f 024c0de0 5a512135 00000000 kernel32!BaseThreadInitThunk+0x24
0406fc58 77bfacfa ffffffff 77be00d0 00000000 ntdll!__RtlUserThreadStart+0x2f
0406fc68 00000000 5b4be421 024c0de0 00000000 ntdll!_RtlUserThreadStart+0x1b

Cause

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