iHelp Having Issue Adding Siebel CX Partner Portal Application (Doc ID 2281206.1)

Last updated on JUNE 28, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] to 16.12 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.


Customer discovered that when they try to add the Siebel CX Partner Portal Application to their iHelp that it would generate errors:

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00111)
[2][Microsoft][SQL Server Native Client 10.0][SQL Server]Cannot insert the value NULL into column 'APP_NAME', table 'siebp.dbo.S_TASK_APP'; column does not allow nulls. INSERT fails.
[3][Microsoft][SQL Server Native Client 10.0][SQL Server]The statement has been terminated.

The issue can be reproduced at will with the following steps:

  1. Select iHelp
  2. Create new iHelp option
  3. Select application picklist and select the plus sign


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