iHelp Having Issue Adding Siebel CX Partner Portal Application
(Doc ID 2281206.1)
Last updated on JULY 21, 2020
Applies to:Siebel CRM - Version 15.10 [IP2015] to 16.12 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.
Customer discovered that when they try to add the Siebel CX Partner Portal Application to their iHelp that it would generate errors:
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00111)
[Microsoft][SQL Server Native Client 10.0][SQL Server]Cannot insert the value NULL into column 'APP_NAME', table 'siebp.dbo.S_TASK_APP'; column does not allow nulls. INSERT fails.
[Microsoft][SQL Server Native Client 10.0][SQL Server]The statement has been terminated.
The issue can be reproduced at will with the following steps:
- Select iHelp
- Create new iHelp option
- Select application picklist and select the plus sign
- In the Application drop down select "Siebel CX Partner Portal"
- Note that the error will be generated.
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