DISA IOException (Doc ID 2281221.1)

Last updated on JUNE 27, 2017

Applies to:

Siebel Financial Services CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

DISA IOException

I am trying to test DISA in order to support hoteling . We are on Siebel IP 16.5 and DISA verison 2.17.4 .
Errors show up.

I do not have 100% admin rights on my machine i.e I am not able to add a permanent exception to Firefox ( only a temporary one )
DISA Error on IE only shows up when i launch IE 11 as admin . ( Should Siebel Application have a valid security certificate on server too ?)


ERROR


Firefox : -

https://siebelcrm-dev1.optum.com/fins_enu

Home

Welcome Back

Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)


Certificate Manager

Servers

You have certificates on file that identify these servers:

Certificate Name: localhost
Server: localhost:18443
Lifetime: temporary
Expires On: Sunday, June 13, 2027


2017-06-15 12:46:15.636:INFO:info: Start server @127.0.0.1:18443
2017-06-15 12:56:59.645:FINE:checkOrigin: The origin header: https://siebelcrm-dev1.optum.com accepted.
2017-06-15 12:56:59.670:FINER:onOpen: New connection established: websocket-1
2017-06-15 12:56:59.679:FINEST:constructor: New operator manager created for websocket-1
2017-06-15 12:57:00.560:FINER:onText: Authentication message received.
2017-06-15 12:57:00.823:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 1
2017-06-15 12:57:00.823:INFO:postRequest: Try with URL: https://siebelcrm-dev1.optum.com/fins_enu/start.swe?SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=IPzH5d7exEbJvU6gc6ut4v0b66kA3A692EsensjvY70e&SRN=y3GcrqSRvs0TSaoe6z4ge66eGz21HK9MRrHNyoehtTcb&SWERPC=1
.
(repeat WARNING 8 times)
.
2017-06-15 12:57:02.894:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 10
2017-06-15 12:57:02.894:INFO:postRequest: Try with URL: https://siebelcrm-dev1.optum.com/fins_enu/start.swe?SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=IPzH5d7exEbJvU6gc6ut4v0b66kA3A692EsensjvY70e&SRN=y3GcrqSRvs0TSaoe6z4ge66eGz21HK9MRrHNyoehtTcb&SWERPC=1
2017-06-15 12:57:03.008:SEVERE:postRequest: Failed to connect to Siebel server to verify authentication token.
2017-06-15 12:57:03.008:SEVERE:doAuthentication: Authentication failed because server response does not contain authentication result.
2017-06-15 12:57:03.009:INFO:doAuthentication: Response from Siebel server:


IE 11 ( Run as Administrator )

Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)

2017-06-15 14:35:13.323:FINEST:constructor: New operator manager created for websocket-3
2017-06-15 14:35:13.783:FINER:onText: Authentication message received.
2017-06-15 14:35:14.019:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 1
2017-06-15 14:35:14.019:INFO:postRequest: Try with URL: https://siebelcrm-dev1.optum.com/fins_enu/start.swe?SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=qFilTpf7LX4YARjjRpNkuVV0f0nmbGyMkDemfqA956Ue&SRN=e1dNZ1I4ty18FXDyBucs8xFEf7ffps009N72PlQgEwgb&SWERPC=1
.
(repeat WARNING 8 times)
.
2017-06-15 14:35:16.154:WARNING:postRequest: IOException when trying to connect to Siebel server: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, Response Message: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, retry: 10
2017-06-15 14:35:16.154:INFO:postRequest: Try with URL: https://siebelcrm-dev1.optum.com/fins_enu/start.swe?SWECmd=InvokeMethod&SWEService=WebSocket+Service&SWEMethod=VerifyAuthToken&WSAuthToken=qFilTpf7LX4YARjjRpNkuVV0f0nmbGyMkDemfqA956Ue&SRN=e1dNZ1I4ty18FXDyBucs8xFEf7ffps009N72PlQgEwgb&SWERPC=1
2017-06-15 14:35:16.272:SEVERE:postRequest: Failed to connect to Siebel server to verify authentication token.
2017-06-15 14:35:16.272:SEVERE:doAuthentication: Authentication failed because server response does not contain authentication result.



Cause

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