AOM Crushes Every Time User LogOff (OpenUI Only) (Doc ID 2281459.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

A crash is seen in the following conditions:


Steps
----------------------
1. In Tools lock Alarm Reminder Applet

2. Edit Applet Server Script

3. Open "WebApplet_Load" method, an empty method will automatically be created:

Function WebApplet_Load ()
{

}

4. Save and compile on Server SRF

5. Log in application

6. Log off

7. Application crashes

The following callstack is seen:

 

PROCESS 21758 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 2026904432!!!
Current Time: 02/17/2017 13:40:41.473

Called from:
/d00/ses/siebsrvr/lib/libsslcosd.so( 0x7185)[0x55875185]
/d00/ses/siebsrvr/lib/libsslcosd.so( 0x797e)[0x5587597e]
[0x55555410]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrame::ReleaseExtLangImpl() 0x4e)[0x702789ae]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrame::~CSSSWEFrame() 0x10a)[0x7028abda]
/d00/ses/siebsrvr/lib/libswcacmfr.so(CSSSWEFrameBase::~CSSSWEFrameBase() 0xaf)[0x5c1b9cbf]
/d00/ses/siebsrvr/lib/libswcacmfr.so(CSSSWEFrameBase::~CSSSWEFrameBase() 0x22)[0x5c1b9d72]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::RemoveChildren() 0x129)[0x70865239]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::~CSSSWEComponent() 0x39)[0x708680b9]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::~CSSSWEComponent() 0x22)[0x708682c2]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponentMgr::DeleteComponent(CSSStringArray const&) 0xda)[0x70480d4a]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEBase::~CSSSWEBase() 0x2c6)[0x701fd1e6]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEBase::~CSSSWEBase() 0x22)[0x701fd492]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::Cleanup(int) 0xb20)[0x7038b270]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal() 0x32)[0x7038b4c2]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal() 0x22)[0x7038c202]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::Cleanup(int) 0x15a)[0x7035216a]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::~CSSSWECmdProcessor() 0x32)[0x703523e2]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::~CSSSWECmdProcessor() 0x22)[0x70352582]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::~CSSServiceSWEIface() 0x99)[0x707c8229]
/d00/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::~CSSServiceSWEIface() 0x22)[0x707c8342]
/d00/ses/siebsrvr/lib/libsscfom.so(CSSService::Release() 0xbf)[0x59f5eaaf]
/d00/ses/siebsrvr/lib/libsscfom.so(CSSModel::CleanupServices(bool, CCFArray<CCFElemStr> const*, CCFArray<CCFElemPtr<void> >*, bool) 0x684)[0x59f4a684]
/d00/ses/siebsrvr/lib/libsscfom.so(CSSModel::DoLogout(bool, CCFArray<CCFElemStr> const*, CCFArray<CCFElemPtr<void> >*) 0x33c)[0x59f5ad9c]
/d00/ses/siebsrvr/lib/libsscfom.so(CSSModel::Logout() 0xc2)[0x59f5b2b2]
/d00/ses/siebsrvr/lib/libsscfom.so(CSSModel::Release() 0x34)[0x59f5b374]
/d00/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::Logoff() 0x1a6)[0x58c85526]
/d00/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMLogoff(CSSClientReq*) 0x2f)[0x589c4d4f]
/d00/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleLogoff(CSSClientReq*) 0x33)[0x589c2fe3]
/d00/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*) 0x111)[0x589c3201]
/d00/ses/siebsrvr/lib/libsssasos.so( 0x7ca5)[0x589b9ca5]
/d00/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*) 0x150)[0x589ba050]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*) 0x55)[0x806af85]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int) 0x500)[0x808c8b0]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&) 0x1c4)[0x8092704]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&) 0xc8)[0x807cf08]
siebmtshmw(_smiWorkQueue::WorkerTask(void*) 0x311)[0x8081851]
siebmtshmw(SmiThrdEntryFunc(void*) 0x729)[0x806f819]
/d00/ses/siebsrvr/lib/libsslcosd.so( 0x13ed1)[0x55881ed1]
/d00/ses/siebsrvr/lib/libsslcwsl.so( 0x225f)[0x5555925f]
/d00/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*) 0xaf)[0x55aa7b2f]
/d00/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*) 0x136)[0x56a58e16]
/lib/libpthread.so.0( 0x6b39)[0x56cbcb39]
/lib/libc.so.6(clone 0x5e)[0x41ff8c2e]



Object manager log when user invoke Logout:
Normal behavior:
ProcessRequest ProcessRequestDetail 4 00000175594917a0:0 2017-06-21 02:04:58 SWE Frame - Delete frame object: Alarm Reminder Applet
ProcessRequest ProcessRequestDetail 4 00000175594917a0:0 2017-06-21 02:04:58 SWE Frame - RemoveBusComp: Frame Alarm Reminder Applet releases BC Action

Incorrect behavior, with empty (default) method:
ProcessRequest ProcessRequestDetail 4 000001c3594917a0:0 2017-06-21 02:41:01 SWE Frame - Delete frame object: Alarm Reminder Applet
Exception 0xc0000005 at 0x69545386
Thread: 0x000015e0, Process 0x00000bac

Cause

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