Transaction Processing Failures With The Error ‘Promo Id Not Found (SBL-LTY-00124)' (Doc ID 2281984.1)

Last updated on JUNE 29, 2017

Applies to:

Siebel Loyalty Engine - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

 When a Transaction is processed from the airline view we call the Tuned processing Workflow VIA the “ LOY Engine Process Object “  This Work Flow  will explicitly call the tuned Workflow in context of the Real time engine thus the component used will be the LOY Engine.

However. for cancellation processing, the Workflow is called directly, call the hence the chances are that the component used might be the Workflow  component rather than the LOY engine . The observation made is that the cache is not in Sync and that is leading to processes getting processed by Workflow are going into Rejected Engine Mode.

Cause

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