My Oracle Support Banner

Siebel IP16 / Siebel 2018 Upgrade: Email Attachments Received Without .pdf File Extension Name (Doc ID 2282137.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel Financial Services CRM - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
When using CreateRequest method for sending an email with attachment, the file extension is not recognized

EXPECTED BEHAVIOR
-----------------------
When sending email with CreateRequest method for sending an email with attachment, the attachment should contain email extension as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an email with email attachment using CreateRequest method.
2. Notice that the email received doesn't have the attachment extension.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.