Siebel IP16 Upgrade: Email Attachments Received Without File Extension Name

(Doc ID 2282137.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
When using CreateRequest method for sending an email with attachment, the file extension is not recognized

EXPECTED BEHAVIOR
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When sending email with CreateRequest method for sending an email with attachment, the attachment should contain email extension as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an email with email attachment using CreateRequest method.
2. Notice that the email received doesn't have the attachment extension.

Cause

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