Siebel Keyword Automation Testing Fails with Firefox

(Doc ID 2282577.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.5 [IP2016] version, System Admin

Environment:
- Siebel 16 Client + Tools with Patchset 5
- Windows 7 Professional 64bit
- JRE 1.8.0_111 (32bit)
- Firefox 45.7.0 ESR
- Internet Explorer 11.0.960

BEHAVIOR

Keyword Automation fails using Firefox; Keyword Automation works with IE 11 and Chrome


ERROR:

INFO: true --> Keyword Failed with ERROR MSGPlease check the Username and Password Given



STEPS
The issue can be reproduced at will with the following steps:
1. Check PERL version: perl -v ==> v5.24.1
2. Check Java version: java -version ==> 1.8.0_60
3. Set JAVA_HOME
4. SET PERL in Path
5. Launch Firefox
6. Launch URL
http://localhost/callcenter_enu/start.swe?SWECmd=AutoOn

7. create a Test Script
8. Launch start_batch.vbs

Result: C:\SiebelTestAutomation\Log_05242017_074654.log

May 24, 2017 7:46:55 AM framework prepareLogger
INFO: C:\SiebelTestAutomation
May 24, 2017 7:46:55 AM Framework Main
INFO: Document Builder :com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl@1023edb
May 24, 2017 7:46:55 AM Framework Main
INFO: TransformerFactory :com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl@5ede7b
May 24, 2017 7:46:55 AM com.siebel.automation.keywordFramework.Framework readFromMasterDir
INFO: Created Folders
May 24, 2017 7:46:55 AM com.siebel.automation.keywordFramework.Framework main
INFO: Creating Main Report
May 24, 2017 7:46:55 AM com.siebel.automation.keywordFramework.Framework main
INFO: Creating SubMainReport
May 24, 2017 7:46:55 AM Framework GetKeywords
INFO: launch Callcenter;SADMIN;Y N Launch callcenter application with SADMIN user
May 24, 2017 7:46:55 AM Framework GetKeywords
INFO: gotoview N Navigate to Administration Products
May 24, 2017 7:46:55 AM Framework GetKeywords
INFO: clickbutton N Create New ProductAttribut
May 24, 2017 7:46:55 AM Framework Main
INFO: Executing Keyword -->launch
May 24, 2017 7:46:55 AM Framework Main
INFO: true --> Keyword Failed with ERROR MSGPlease check the Username and Password Given

Cause

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