Voice Distortion in Siebel Genesys Integration (Doc ID 2282699.1)

Last updated on JULY 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer implemented Siebel/Genesys integration on Siebel 8.1.1.11 version with patchset 9. They have configured Genesys for Siebel HI.

Voice distortion happening on mouse hover to any text field on any form applet, irrespective of custom/standard fields. The call is not breaking but the voice is breaking so much that the sales person could not hear a single word while moving the mouse on the fields of form applet

 

 

Cause

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