There Is No Send Update E-mail When You Change Event From Activity Form

(Doc ID 2283038.1)

Last updated on SEPTEMBER 04, 2017

Applies to:

Siebel CRM Desktop - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, CRM Desktop for Outlook

ACTUAL BEHAVIOR
---------------
There is no send update e-mail when you change event from Activity form

When changing event in MS Outlook from "Activity" form. Outlook doesn`t send update e-mail.



EXPECTED BEHAVIOR
-----------------------
When changing event in MS Outlook from "Activity" form. Outlook should send update e-mail.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Action order below:
1. Create event from calendar view;
2. Write in "Subject", "Location" and "Contacts" field (last field by "Activity Contact" dialog) and push button "Invite Attendees";
3. Fill "To" line by e-mail for testing;
4. Push "Close" button on "Meeting" screen and choose "Save changes and send meeting" option in opened dialog;
5. Check mail in mailbox – letter came, all right;
6. Open event by double-click from calendar panel;
7. Change start time, push "Close" button and choose "Save changes and send update" in opened dialog;
8. Check mail in mailbox – letter came, all right;
9. Open event by double-click from calendar panel and push "Open Activity button";
10. In "Activity" screen change "Start" field, push "Close" button and push "Yes" in save dialog;
11. "Activity" screen will close and now choose "Save changes and send update" in opened dialog;
12. Check mail in mailbox – there is no letter, unexpected behavior! I expect new e-mail with event update information.

The meeting participant loses event change information.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use "Activity" form in Outlook to send update e-mail.

Cause

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