Buttons Are Not Working On EConfiguration Screen (Doc ID 2284240.1)

Last updated on JULY 07, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

1) Login Siebel and complete all steps to open eConfiguration (in memory. we are not using ISS comp group)
2) Nothing happen when the agent clicks buttons or tabs on the eConfiguration screen.
3) When we tail agent log file, Siebel application server wrote "Returned from SessionHandleMsg" line at the end of the log file.
4) For some cases, waiting a couple of minutes, click again somewhere in the eConfigurator screen, Siebel gives a response and agent can navigate between eConfigurator tables. (SCCObjMgr_trk_0075_78645205.log)

Cause

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