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Dynamic Drilldown Not Working On Activity HI Outlook Calendar Applet In OUI (Doc ID 2284255.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Tools - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Dynamic Drill down not working on Activity HI Outlook Calendar Applet in OUI

Context: One displaying field in UP: Display Fields - Description, Display Field Drill down Object Names - Inactive, Drill down Object Name - Action - Detail.
Action - Detail drill downs depending on if account id, or contact id etc is not null.
Dynamic drill down field is a calculated field, which returns right string for drilldown, still, it works fine only for couple of drill downs, others go to one view.

The same configuration works fine on Activity HI Calendar Applet in HI mode.

EXPECTED BEHAVIOR
-----------------------
Configuration should work properly in OUI such as in HI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. There are 4 actions with drilldown:
  - First to Account,
  - Second to Contact,
  - Third to Prospect,
  - Fourth to action detail
2. In this situation First drills to Account, Second drills to Contact, and third and fourth tries to drill to Contact, but errors out because of empty contact id.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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