POP3 Error: -ERR Logon failure: unknown user name or bad password

(Doc ID 2284256.1)

Last updated on JULY 07, 2017

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


On : [23021] version, Comms Server & Email Response

CommInboundRcvr is not receiving mails and emails are getting stuck in the inbox folder of the mailbox.


POP3SMTP[07/05/2017 17:56:50]:ERROR:POP3 PASS error: -ERR Logon failure: unknown user name or bad password.

The issue can be reproduced at will with the following steps:
1. Configure email Response
2. Send an inbound email


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