POP3 Error: -ERR Logon failure: unknown user name or bad password (Doc ID 2284256.1)

Last updated on JULY 07, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
CommInboundRcvr is not receiving mails and emails are getting stuck in the inbox folder of the mailbox.

ERROR
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POP3SMTP[07/05/2017 17:56:50]:ERROR:POP3 PASS error: -ERR Logon failure: unknown user name or bad password.


STEPS
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The issue can be reproduced at will with the following steps:
1. Configure email Response
2. Send an inbound email


Cause

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