Menu Import of Chinese Characters Appears Garbled (Doc ID 2284712.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2 SIA[22320] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When using import function, if the imported data contains Chinese characters, after the import it will become garbled

EXPECTED BEHAVIOR
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Chinese characters should be imported properly.

STEPS
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The issue can be reproduced at will with the following steps:
Login to Application
Use Menu Import and import data having chinese chars
Check imported data
Seems the Chinese characters imported grabbled.

Cause

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