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All Fields are Not Being Displayed in Query Assistant Applet after IP16 Upgrade (Doc ID 2285838.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 16.3 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.3 [IP2016] version, Upgrade

ACTUAL BEHAVIOR  
---------------
Query Assistant doesn't display all the searchable fields available in the applet. The customer cannot use some of the fields which are listed in the applet and are searchable.
This functionality works fine in IP2015 15.17 but it does not in IP2016.


EXPECTED BEHAVIOR
-----------------------
Query Assistant should display all the searchable fields available in the applet.

STEPS
-----------------------
1. Go to 'Communications' screen;
2. Make sure that 'Message Sent' field is displayed in the Comm Inbound Item List Applet (if it isn't, use 'Columns Displayed [Ctrl+Shift+K]' and display it);
3. Make a query and open the Query Assistant [Ctrl+Shift+Z];
4. In the 'Query Assistant' applet try to select the ''Message Sent' field;
5. Notice that this field is not visible.


Cause

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In this Document
Symptoms
Cause
Solution
References


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