Creating Activities That Should Show Up In Calendar But That Is Not Working... (Doc ID 2285983.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Life Sciences CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Creating activities that should show up in Calendar but that is not working...
Customer testing w VANILLA SRF..

I did some exhausting testing with Vanilla SRF, Vanilla IP16-PS9 software and able to replicate the issue that are seeing after upgrade in Vanilla SRF itself.

Calendar View you see in video is "LS Pharma HI Activity Calendar View"

Problem: Calendar is not showing any activity this is supposed to show in Calendar.

How to Reproduce: Go create any Activity that is supposed to display in Calendar for example Contact Call, Account Call, Meeting.
Step1: Go to Contact Call View
Step 2: Create a Contact Call
Step 3: Navigate to the Calendar
Step 4: The Calendar will not display any enter/ appointment

Expected Behavior: The Calendar should show the Activity as an appointment (this is working as expected in IP15-PS6 our current Siebel PROD version)

Where we are seeing this behavior....

View:
LS Pharma HI Activity Calendar View
eCalendar Daily View
HI Activity Calendar View
HI Activity Outlook Calendar View
Home Page View (LS)

Applets:
eCalendar Daily Applet Home Page
Activity HI Outlook Calendar Applet
Activity HI Calendar Applet
eCalendar Daily Applet
LS Pharma Activity HI Calendar Applet

Please check the video uploaded and log file for more details....

Cause

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