My Oracle Support Banner

Open UI: Character Count Display Value is Wrong in Email Template Body for IE 11 and Firefox (Doc ID 2286074.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
In IE11 or Fire Fox, While creating a new template for email without entering any value in body by default it shows 4 character ie 4/16350. 
Issue is also replicated in Vanilla environment with Vanilla SRF.

EXPECTED BEHAVIOR
-----------------------
Character count in the Template should starts from beginning 0/16350

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application in IE11 or FF
2. Navigate to administration communications screen
3. There select All templates
4. Try to create new template and notice bottom of Compose Template session showing 0/16350 or 4/16350


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.