JMS Log Not Generated When Using Path With Capital Letters On Unix

(Doc ID 2286539.1)

Last updated on JULY 17, 2017

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When specifying the location of where to create the JMS log (ie. jms.log) in the JVM Subsystem VMOPTIONS parameter, if the path specified contains/references a directory name in upper case, the jms log files do not generated.


STEPS
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1. When the VMOPTIONS parameter has the path: /home/siebel/siebel/ses/siebsrvr/enterprises/siebel/siebel/log/jms.log

After the JMSReceiver task runs/processes requests, the jms.log file is generated in the path specified above.

This is correct and expected.

2. When the VMOPTIONS parameter has the path: /home/TEST/jms.log

After the JMSReceiver task runs/processes requests, the jms.log file IS NOT generated in the path specified above.

Note the difference is that the path has a directory name in upper case in this failing scenario.


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot generate JMS logs for troubleshooting.

Changes

 

Cause

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