Unable to Access Siebel Application with Fresh Installation

(Doc ID 2286961.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Siebel server and swse installed on separate machines as fresh installation. While trying to access Siebel application, it is taking nearly one min and giving server busy error. There is no session created at Siebel server component level, request is not reaching to Siebel server. 

SWSE logs reported with below error message


ERROR
-----------------------
SessMgr ConnOpen 3 000000045969139c:0 2017-07-14 20:00:30 5088: [SESSMGR] Open(siebel.TCPIP.None.None://DRICMSAPP1:2321/CDA_PRD/PSCcObjMgr_enu, 60, 300)

SisnTcpIp SisnSockWarning 2 000000045969139c:0 2017-07-14 20:00:51 5088: [TCPIP-client] connect() to DRICMSAPP1:2321 failed (err=10060 | Connection timed out.)

SessMgr ConnOpen 3 000000045969139c:0 2017-07-14 20:00:51 5088: [SMCONN] Failed to open connection to (siebel.TCPIP.None.None://DRICMSAPP1:2321/CDA_PRD/PSCcObjMgr_enu) in 21 sec(s)

GenericLog GenericError 1 000000045969139c:0 2017-07-14 20:00:51 (smconn.cpp (284) err=1180849 sys=10060) SBL-NET-01201: Internal: connect() failed: Connection timed out.

SisnTcpIp SisnSockDetail 4 000000045969139c:0 2017-07-14 20:00:51 5088: [TCPIP-client] socket() closed descriptor = 860 from :8451 to :8451

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms