First Level View Bar And Second Level View Bar Issue For Synergy Theme (Doc ID 2288257.1)

Last updated on AUGUST 18, 2017

Applies to:

Siebel CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.9 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
First Level View Bar and Second Level View Bar Issue for Synergy Theme

Hi,

We are facing below set of issues in "First Level View Bar" and "Second Level View Bar".

1. "First Level View Bar" Issues:
1.1 One Issue is Screen Name gets truncated.
Suppose Screen Name Caption is "Book of Business" and expected behavior is that "Book of Business" should gets displayed on UI.
But Caption gets truncated at UI and we are seeing only "Book of Busine".

1.2 When we login to Application, then we see some Screen Icon in "First Level View Bar".
And with the ">" Icon at Right Side of "First Level View Bar" We can scroll to right side of Screen Icons and can click on those. In order to load that screen. But After Click on any Screen Icon after scrolling to right, once screen gets loaded then that clicked icon is not visible. And User unable to understand that which Screen user clicked. So Focused Screen is not visible in the refreshed screen.

2. "Second Level View Bar" Issue:
2.1 Once clicked any link in "Second Level View Bar", then view gets loaded. But Again there is no differentiation that on what link user clicked. Again Focus issue is there that user unable to understand that which detail view user is loaded. as there is no differentiation that where user clicked.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms